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Digital transformation has become a catch-all for anything from a website to full-stack composable ERP systems and apps. Put simply, it’s using technology to add value to customers or the wider business.
We help companies to do that.
It might be that you’ve already changed some systems and now you’re looking to add AI platforms or perhaps you’ve gone through the pain and expense of a big digital change project but haven’t gained the value you hoped.
Whatever your situation, we can help you develop a digital strategy that fits your resources and aims.
We’ll always start by quickly understanding your current situation and providing a free sketch of what we think you should do next so get in touch for a chat.
Our Services
Creating rich and engaging customer experiences is central to meaning more to your customers and achieving long term growth for your business. We’ll design experiences shaped around your customers’ needs, interests and behaviours.
By taking a user-driven approach we can ensure that every interaction your customers have with your brand is one that adds value and deepens their connection with you at every step of their journey.
Whether you have a custom core system or you’re using HubSpot or another CRM, it’s important to have a central system that stores data, drives automation and tracks processes.
We specialise in composable systems and we’ve worked with most of the main platforms, so we understand when to embed a process into your CRM, when to connect to another system and how to make sure they all talk to each other in the right way.
We can help you optimise your CRM to generate value, efficiency and data clarity.
Data connectivity is critical not only to any digital project but to most business outcomes. Core systems often have good data tools, but it’s often the case that an ETL platform can help de-silo and connect data across the stack.
We help build data systems that guide every part of the business – not just the headline outcomes but the processes, automations and interactions that drive success across the enterprise.
We prefer to minimise built components where possible, but we can also build custom elements, whether it’s middleware or mobile apps.
The SaaS/AI/iPaaS landscape is expanding rapidly; along with it, customer expectations about how they interact are changing. It’s now clear that companies adopting a composable approach to their tech stack are more adaptive to these changes, but there will always be a need for built technology.
We help you to decide where to make investments in built tech, then connect you with our partners and manage technical builds
We’re great at discovery, clarity and process. Most digital projects fail – we think it’s often because the client wants to specify an outcome too early and the agency aren’t honest enough about the fact the projects are a process.
Tech moves fast and many companies have already invested heavily in projects that have only delivered on some of their objectives.
We help clarify the whole strategic process with a framework that allows for board clarity on the investment and outcomes while ensuring the programme itself is iterative, agile and opportunity-focused.
Consulting is all about exploration and discovery. We’ll sit in your business (sometimes literally, sometimes not) to understand your tech, your team and your processes. We’ll help you see opportunities you didn’t know were there and shape solutions to ensure you get the most out of the resources at your disposal.
The result is a roadmap for success that’s detailed across people, process and technology. We’re commercial people with technical understanding so our solutions always connect to strategy and outcome.
What do you need?
It can feel as though tech is currently moving too quickly to make concrete strategic decisions. This can be compounded by past attempts – with over 70% of digital projects failing to meet their goals, jumping into another change programme in a fluid technical market can seem like a big risk.
We understand the core principles behind digital transformation – including AI. Using composable architecture and ensuring we understand the functional components of your technical stack, we can help you create a scalable technical strategy that keeps you at the leading edge without constantly re-building your systems and processes.
We can bring clarity to your plans to build technology that aligns with strategy and operations.
The configuration/orchestration layer of any digital stack is often where the quickest wins can be found.
We build, connect and configure digital tools like websites, CRMs and data platforms. We create the tools you need to interact with your customers in a way that means they get the experience they want from you.
It might be that your operations teams have bottlenecks; perhaps you’re not geared up for people to access you on mobile chat/AI systems; perhaps you don’t have visibility on data across the digital stack.
We build digital tools in a way that focuses on business outcomes and customer experience
For most businesses it’s now crucial to be able to integrate with a range of digital systems – whether it’s AI platforms, iPaaS, data platforms, legacy or partner systems – integration is the key to sustainable digital growth.
Happily, if you get the integration part right, it’s much easier to innovate, remediate legacy technology and be far more flexible about how you approach technical innovation and delivery.
We have a practical approach to systems integration that not only ensures secure connectivity but also actively seeks digital opportunity as we design an integration programme. We can help you maximise value from systems integration while securely connecting your tech stack.
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